V-SQUARE can provide call center functions in reasonable price
List of call center functions
- ACD (Automatic Call Distribution)
- Evenly distributed function
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- Strategic method
- Ring all
- Round Robin (Evenly distributed)
- Round Robin (Prioritized)
- Fewest calls
- Call to argent who wait long
- Argent login / logout
- Operate from phone or PC
- No receive the call for logout argent
- Mulch queuing
- Assign some tasks to one operator
- Show the name of tasks on display when call
- Announce how long customer will wait
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- Functions that let customer wait with announce and music when all operator are busy.
- Set announce voice contents freely
- Upload announce files from PC
- Record announce files from phone
- Unlimited the number of waiting customers ( Up to the number of lines)
- IVR(Interactive Voice Response)
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- Unlimited layer
- Unlimited simultaneous incoming call
- Supervisor Feature
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- Argent monitoring
- Monitor and barge in real time while agents are speaking
- Statement and report
- Real time report
- Historical report
- Unlimited the number of waiting customers ( Up to the number of lines)
- Record all conversation
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- Record automatically all conversation per agent or phone.
- 10,000 hours record time.