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Feature

Call Center Solution

V-SQUARE can provide call center functions in reasonable price

List of call center functions

  • ACD (Automatic Call Distribution)
  • Evenly distributed function
  • Strategic method
    Ring all
    Round Robin (Evenly distributed)
    Round Robin (Prioritized)
    Fewest calls
    Call to argent who wait long
    Argent login / logout
    Operate from phone or PC
    No receive the call for logout argent
    Mulch queuing
    Assign some tasks to one operator
    Show the name of tasks on display when call
  • Announce how long customer will wait
  • Functions that let customer wait with announce and music when all operator are busy.
    Set announce voice contents freely
    Upload announce files from PC
    Record announce files from phone
    Unlimited the number of waiting customers ( Up to the number of lines)
  • IVR(Interactive Voice Response)
  • Unlimited layer
    Unlimited simultaneous incoming call
  • Supervisor Feature
  • Argent monitoring
    Monitor and barge in real time while agents are speaking
    Statement and report
    Real time report
    Historical report
    Unlimited the number of waiting customers ( Up to the number of lines)
  • Record all conversation
  • Record automatically all conversation per agent or phone.
    10,000 hours record time.

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